Future Matters

Future Matters is Gentle Dusk’s community-based solution for strengthening advance care planning in the U.K. 

We partner with local organisations to set up Future Matters services, reaching people where they are, with the information and support they need to plan their futures.

Our Future Matters training course equips volunteers with knowledge, skills and tools to deliver one-to-one support for residents planning their emergency and advance care wishes, financial and legal affairs. 

Every Future Matters service is tailored to the local community. As well as advice and planning, Future Matters partners deliver a range of accessible events that inform and empower people to voice their choices.  


Future Matters

Our Future Matters programme is expanding across the U.K. and is currently active in the following areas:

Location: Islington
Partners: Age UK Islington
Contact: T:0207 281 6018  Email: gethelp@ageukislington.org.uk 
Healthcare Professionals contact:  judith.king7@nhs.net

This service is for Islington residents only.

Click here to visit Age UK Islington’s website.

Click here to read personal accounts from Islington residents who discovered the value of having end of life plans in place. 

Future Matters appointments with our expert team are available throughout the UK. Please contact Gentle Dusk here and we will get in touch to discuss your needs and how we can support you. 

Choice is considered a key indicator of quality in end of life care – but across the U.K. we still hear too many stories of people’s choices relating to end of life care not being heard, shared or met, and of people having neither control nor high quality care.

Click here to visit the Government’s ‘Choice in End of Life Care’ Report.

Future Matters joins dots across the clinical, legal and social spaces which are essential for effective and integrated advance care planning.

Through honest conversations, clear information and support from knowledgeable, compassionate and well-trained volunteers, the Future Matters service supports NHS and community efforts to deliver good experiences and outcomes for all people planning for the future or facing end of life care.

First commissioned by NHS London in 2010 for implementation across North Central London in Camden, Enfield, Haringey and Islington; the Future Matters programme has benefitted from continued monitoring, development and improvement.

Gentle Dusk can support implementation of a Future Matters service through local delivery partners anywhere in the U.K.

We can also facilitate Future Matters training as a standalone package, with license and a train-the-trainer component.

When more people are cared for in their preferred place, there are fewer inappropriate hospital admissions and reduced hospital costs.

For more information on commissioning Future Matters, please contact Gentle Dusk by clicking here.

When it comes to planning for the future, every person is different, and so is every community.

That’s why Future Matters is always community-based, powered by trained volunteers who become trusted champions for advance care planning within their local areas.

As a volunteer you will support members of the public as they put advance care plans, wills, powers of attorney and funeral plans in place. You will help them share these plans with the people who will care for them. 

You can also deliver workshops, talks, run Death Cafés and a range of events around the year, including Dying Matters Week, supported by Gentle Dusk and your local Future Matters service.  

To register your interest in training as a Future Matters volunteer, please contact Gentle Dusk.

For more information about the Future Matters training programme, click here.


I think what I enjoy most is making what I do fun, which perhaps sounds absurd. After working with someone for several hour-long sessions to make an advance care plan, we can celebrate and jump up and down, because that person has completed something that’s actually very important. They now know their GP and family will respect their wishes.

Joanie Speers
Future Matters volunteer since 2015

Download the Will Planner.

Enter your email below to download the Gentle Dusk Will Planner.

Download the Gentle Dusk Funeral Wishes Planner.

Enter your email below to download the Funeral Wishes Planner.


Download the Lasting Powers Of Attorney (LPA) document.

Enter your email below to download the LPA document.

Download the Advanced Care Plan.

Enter your email below to download the Advanced Care Plan